aq1111 Responsible Gaming

1. Age Restriction and Verification

aq1111 operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any wager on this platform. This is a firm, non-negotiable requirement that applies to all players regardless of location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in the country.

As part of our Know Your Customer (KYC) process, aq1111 reserves the right to request age and identity verification documents at any stage of a player's account lifecycle. These documents may include a valid National Identity Card (NID), passport, or driver's licence. Any account where we are unable to confirm the player's age as 18 or above will be suspended immediately pending verification, and any funds held in such an account will be frozen until the matter is resolved.

We also ask parents and guardians to take active steps to prevent underage individuals from accessing gambling platforms. Practical measures include using parental control software on shared devices, keeping login credentials private, and having open conversations with young people about the risks of gambling.

2. Deposit and Spending Limits

One of the most effective ways to keep your gambling within healthy boundaries is to set a firm deposit limit before you start playing. aq1111 allows every player to configure deposit limits across three time frames:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit into your aq1111 account within any 24-hour period;
• Weekly deposit limit: The maximum total amount you can deposit within any rolling 7-day period;
• Monthly deposit limit: The maximum total amount you can deposit within any calendar month.

Deposit limits can be set, lowered, or increased through your account settings. Increases to an existing limit are subject to a mandatory 24-hour cooling-off period before they take effect — this delay exists to protect players from making impulsive decisions to raise their limits during an active gambling session. Reductions to a limit take effect immediately.

In addition to deposit limits, aq1111 also offers loss limits, which cap the net amount you are permitted to lose within a defined period. Once you reach your loss limit, all further wagers will be declined until the limit period resets. Loss limits are especially useful for players who fund their accounts in advance with larger amounts but want to control how much of that balance is at risk on any given day.

If you are unsure what deposit limit is right for your situation, a general rule of thumb is to set a limit that represents a comfortable discretionary spend — money you would not miss if lost entirely. Gambling should always be funded from disposable income, never from money set aside for essentials like rent, food, or utility bills.

3. Time-Out and Cool-Off Features

If you feel you need a short break from gaming but are not ready to request a formal self-exclusion, aq1111 offers a Time-Out feature that temporarily suspends your account for a defined short period. Time-out options available on aq1111 include:

• 24-hour time-out
• 48-hour time-out
• 72-hour time-out
• 7-day cool-off period

During a time-out, your account remains intact — your balance, betting history, and personal details are all preserved — but you will not be able to log in, deposit funds, or place any wagers. Promotional emails and bonus notifications are also suspended during any active time-out period.

Time-outs can be activated at any time by contacting the aq1111 support team via live chat or WhatsApp. Once a time-out has been activated, it cannot be cancelled early — the full time-out period must elapse before your account access is restored. This intentional delay is designed to give the cool-off period genuine protective value, rather than allowing it to be overridden in a moment of impulse.

aq1111 also supports session reminders — pop-up notifications that appear at intervals you define (for example, every 30 or 60 minutes) to remind you how long your current gaming session has been active. These reminders are not mandatory interruptions, but they serve as a useful prompt to pause, assess, and decide whether to continue playing.

4. Self-Exclusion Programme

For players who feel that a longer break from gambling is necessary, aq1111 offers a formal Self-Exclusion Programme. Self-exclusion is a powerful responsible gaming tool — it is a binding agreement between you and aq1111 that your account will be fully closed to all gambling activity for the duration of the exclusion period you select.

4.1 Available Self-Exclusion Periods

• 30-day self-exclusion — suitable for players who want a structured month-long break;
• 90-day self-exclusion — a three-month period recommended for players showing early signs of problematic behaviour;
• 6-month self-exclusion — an extended break for players who feel they need more sustained distance from gambling;
• 12-month self-exclusion — a full-year exclusion for players dealing with more serious concerns about their gambling habits.

4.2 What Happens During Self-Exclusion

Once a self-exclusion request is confirmed, the following applies immediately and for the full duration of the exclusion period:

• Your aq1111 account login is disabled — you will not be able to access the platform;
• All promotional communications (email, WhatsApp, push notifications) are suspended;
• Any pending bonus offers or free bet credits are cancelled;
• Your account balance is preserved and will be available for withdrawal after the exclusion period ends;
• Your account cannot be reopened early under any circumstances — the full period must complete.

4.3 How to Request Self-Exclusion

To initiate a self-exclusion, contact the aq1111 support team via live chat or email at [email protected] and clearly state that you wish to self-exclude, along with the duration you are requesting. Our team will process the request promptly — typically within one hour of receiving it — and send a confirmation to your registered email address. You may also request self-exclusion through your account settings panel.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from within. The following checklist presents common warning signs that a person's relationship with gambling may be becoming unhealthy. If you recognise several of these patterns in your own behaviour, we strongly encourage you to reach out to our support team or one of the external resources listed in Section 6.

Recognising these signs in yourself — or in someone you care about — is an important first step. Problem gambling is a well-documented condition, and seeking help is both sensible and courageous. aq1111 does not judge players who come forward with concerns; we are here to help.

6. Support Resources and Contacts

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait to reach out for help. The aq1111 responsible gaming support team is available 24 hours a day, 7 days a week. You can contact us via live chat on the platform or by writing to us at the details below.

When you contact us about a responsible gaming concern, your conversation will be treated with complete confidentiality. Our support agents are trained to assist players in activating the appropriate protective tools — whether that is a deposit limit, a time-out, or a formal self-exclusion — and to provide a compassionate, non-judgmental response.

We also encourage players to speak with trusted people in their lives — family members, close friends, or a medical professional — if they feel their gambling is causing harm. In Bangladesh, if you are experiencing financial stress or mental health difficulties related to gambling, please consider reaching out to a qualified counsellor or mental health professional in your city. Support is available across Dhaka, Chittagong, Sylhet, and other major urban centres.

7. Safer Gambling Tips

Responsible gambling is about staying in control and making conscious, informed choices every time you play. The following practical tips are recommended by aq1111 to help all players maintain a healthy relationship with gaming:

8. Our Player Protection Policy

aq1111 takes its duty of care to players seriously. Our player protection policy governs how the aq1111 platform actively monitors for signs of problem gambling and intervenes when necessary, even when a player has not requested assistance directly.

8.1 Proactive Monitoring

Our platform uses behavioural analytics to monitor player activity patterns for signs that may indicate a developing problem. These indicators include a sudden and significant increase in deposit frequency or volume, extended gaming sessions that run through the night, repeated rapid deposit-and-loss cycles, and frequent failed attempts to exceed deposit limits. When these patterns are detected, a member of our responsible gaming team may reach out proactively to check in with the player.

8.2 Communication During Concern

If aq1111 identifies a player who may be at risk, we will attempt to make contact via the player's registered email address or WhatsApp number. This communication is always supportive in tone and is never intended to penalise or embarrass the player. Our goal is simply to make the player aware that protective tools are available and to offer direct assistance in activating them. Players are never obligated to respond, but we strongly encourage engagement with our responsible gaming team when concern is raised.

8.3 Account Closure on Welfare Grounds

In cases where aq1111 has significant reason to believe that a player's continued gambling is causing serious harm — and where the player is unresponsive to outreach — aq1111 reserves the right to suspend or permanently close the player's account on welfare grounds, even without a formal self-exclusion request from the player. Funds held in such accounts will be made available for withdrawal once the welfare review process is complete. This measure is used sparingly and only in circumstances where it is clearly in the best interests of the player.

8.4 Ongoing Policy Review

aq1111 reviews its responsible gaming policies on a regular basis to ensure they reflect current best practices in player welfare and harm reduction. We are committed to continuously improving the tools and resources available to players across Bangladesh, and to maintaining a gaming environment that prioritises long-term player wellbeing alongside entertainment.